Cancellation and Refund Policy

Effective Date: September 24, 2024

Thank you for choosing sanatansiddhi.com. We strive to ensure your satisfaction with our products and services. This Cancellation and Refund Policy outlines your rights and our procedures regarding cancellations and refunds.

1. Cancellation Policy

• Order Cancellation: You may cancel your order within 24 hours of placing it. To cancel your order, please contact our customer service at info@beenaandsonsimpex.com.
• Processing Time: Once your cancellation request is received, we will process it and send you a confirmation email. If your order has already been shipped, you will need to follow our return procedure outlined below.

2. Refund Policy

• Eligibility for Refunds: Refunds are available under the following circumstances:
• You received a damaged or defective item.
• You received an incorrect item that does not match your order.
• Return Procedure: If you are eligible for a refund:
• Please contact us within 7 days of receiving your order to initiate the return process.
• Items must be returned in their original condition, unused, and with all original packaging.
• You are responsible for the return shipping costs unless the item was damaged or incorrect.

3. Refund Process

• Once we receive the returned item and verify its condition, we will process your refund within 7-10 business days.
• Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.

4. Non-Refundable Items

Due to the nature of our products, certain items are non-refundable, including:

• Items that have been opened or used.
• Special orders or customized products.

5. Changes to This Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after changes signifies your acceptance of the updated policy.

6. Contact Us

If you have any questions about this Cancellation and Refund Policy, please contact us at:

• Email: info@beenaandsonsimpex.com
• Phone: +91 9310741578
• Address: Munirka, New Delhi 110067

Thank you for choosing sanatansiddhi.com. We appreciate your business and are here to help!